General
What is Host Ledger?
What is Host Ledger?
Host Ledger automates OTA payout reconciliation for short-term rental hosts who use Hospitable and QuickBooks Online. Upload your payout CSV, and Host Ledger matches reservations, categorizes everything, and posts fully detailed deposits to QuickBooks.
Which OTA platforms are supported?
Which OTA platforms are supported?
Airbnb, VRBO, and Booking.com. Just upload your payout CSV—Host Ledger detects the format automatically.
Do I need to use Hospitable?
Do I need to use Hospitable?
Yes. Host Ledger uses Hospitable to pull your property and reservation data, which is how we match payouts to the right reservations and properties.
Payouts
Why was my payout flagged for review?
Why was my payout flagged for review?
Payouts get flagged when confidence is below 90%, when there’s a balance mismatch, when we can’t match a reservation, or when something looks unusual. The review screen tells you exactly what needs attention.
What's the difference between a deposit and an expense?
What's the difference between a deposit and an expense?
Positive payouts (money coming in) are posted as deposits. Negative payouts (clawbacks, refunds) are posted as expenses.
Can I edit a payout before posting?
Can I edit a payout before posting?
Yes. From the review screen, you can adjust line items, change categories, or add notes before posting.
What if I made a mistake after posting?
What if I made a mistake after posting?
You can delete the posted deposit from within Host Ledger, which removes it from QuickBooks. Then reprocess and post again.
What's the difference between adjustments and resolutions?
What's the difference between adjustments and resolutions?
Adjustments are changes to a payout amount (like a partial refund or correction). Resolutions are Airbnb’s resolution center payouts—typically damage claims or guest refunds that go through their support process.
Setup
Can I set different account mappings per property?
Can I set different account mappings per property?
Yes. You can set org-level defaults, then override specific categories for individual properties if needed.
Can I connect multiple QuickBooks companies?
Can I connect multiple QuickBooks companies?
Yes. You can connect multiple QBO companies and route properties to different companies. See Multi-Company for setup.
What if a category isn't mapped?
What if a category isn't mapped?
Host Ledger will flag the payout for review and show you which mapping is missing. You can add the mapping and reprocess.