> ## Documentation Index
> Fetch the complete documentation index at: https://hostledger.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about Host Ledger

## General

<AccordionGroup>
  <Accordion title="What is Host Ledger?">
    Host Ledger automates OTA payout reconciliation for short-term rental hosts who use Hospitable and QuickBooks Online. Upload your payout CSV, and Host Ledger matches reservations, categorizes everything, and posts fully detailed deposits to QuickBooks.
  </Accordion>

  <Accordion title="Which OTA platforms are supported?">
    Airbnb, VRBO, and Booking.com. Just upload your payout CSV—Host Ledger detects the format automatically.
  </Accordion>

  <Accordion title="Do I need to use Hospitable?">
    Yes. Host Ledger uses Hospitable to pull your property and reservation data, which is how we match payouts to the right reservations and properties.
  </Accordion>
</AccordionGroup>

## Payouts

<AccordionGroup>
  <Accordion title="Why was my payout flagged for review?">
    Payouts get flagged when confidence is below 90%, when there's a balance mismatch, when we can't match a reservation, or when something looks unusual. The review screen tells you exactly what needs attention.
  </Accordion>

  <Accordion title="What's the difference between a deposit and an expense?">
    Positive payouts (money coming in) are posted as deposits. Negative payouts (clawbacks, refunds) are posted as expenses.
  </Accordion>

  <Accordion title="Can I edit a payout before posting?">
    Yes. From the review screen, you can adjust line items, change categories, or add notes before posting.
  </Accordion>

  <Accordion title="What if I made a mistake after posting?">
    You can delete the posted deposit from within Host Ledger, which removes it from QuickBooks. Then reprocess and post again.
  </Accordion>

  <Accordion title="What's the difference between adjustments and resolutions?">
    Adjustments are changes to a payout amount (like a partial refund or correction). Resolutions are Airbnb's resolution center payouts—typically damage claims or guest refunds that go through their support process.
  </Accordion>
</AccordionGroup>

## Setup

<AccordionGroup>
  <Accordion title="Can I set different account mappings per property?">
    Yes. You can set org-level defaults, then override specific categories for individual properties if needed.
  </Accordion>

  <Accordion title="Can I connect multiple QuickBooks companies?">
    Yes. You can connect multiple QBO companies and route properties to different companies. See [Multi-Company](/docs/configuration/multi-company) for setup.
  </Accordion>

  <Accordion title="What if a category isn't mapped?">
    Host Ledger will flag the payout for review and show you which mapping is missing. You can add the mapping and reprocess.
  </Accordion>
</AccordionGroup>